PET SYMPATHY GIFT:
- Losing a pet is never easy. Having a beautiful keepsake to look at every day can help ease that grief a little bit. Customized with your pet's name and a spot for your favorite picture of them. The sign features a space to display their collar.
- Pet collar frames show the special moments in life with dogs and cats memorial. Display your best friend's collar together with your favorite photo in memory of loved. Perfect pet collar frame is the unique memory picture frames for your lovely pet. This is also a perfect sympathy gift to send to a friend or family who recently loss of dog or cat.
HOME DECOR: This picture frame is a perfect pet gifts for displaying in your home, cottage, or at the office. It’s show us all the memory with pets on wall, mantel, shelf and tabletop.
PRODUCT DETAILS:
- Material: Plywood
- Size: 7.9 x 7.9 inches, 10.6 x 8.7 inches
- Color: Grey and Walnut
- Technology: Outstanding UV printing technology, printed color is sharp and durable.
- Package: 01 Picture Frame + 01 carton box
- Note: Pet collar is not included
PROCESS:
- Processing time: 2-5 business days
- Shipping time: 7-15 business days (for mainland US only)
Shipping policy
How long does it take for my order to arrive?
- We need 3 - 5 business days to process your order and send it out (not including weekend and holidays)
- Your order will arrive approximately 5-7 business days after it's shipped (except wooden products). We use different shipping partners, but the final delivery is usually via USPS.
- For international orders please allow 2-4 weeks for delivery. The final delivery is usually via your local postal service.
Shipping time for 3D Printed Products:
- United shipping time: 7-14 Business days
- International Shipping time: 15-20 Business days
Shipping time for Canvas Wall Art:
Economy
- $8.99 for order price under 50$
- $11.99 for order price over 50$ and under 100$
- $14.99 for order price over 10$ and under 150$
- Free shipping for order price over 150$
Ground
- $16.95 for order price under 49$
- $21.95 for order price over 50$ and under 69$
- $29.95 for order price over 70$ and under 139$
- $49.95 for order price over 140$
2 Day
- $24.95 for order price under 49$
- $34.95 for order price over 50$ and under 69$
- $49.95 for order price over 70$ and under 139$
- $79.95 for order price over 140$
Overnight
- $49.95 for order price under 49$
- $59.95 for order price over 50$ and under 69$
- $89.95 for order price over 70$ and under 139$
- $139.95 for order price over 140$
Here’s how we break down our shipping prices:
- $8.99 for order price under $49.99
- $11.99 for orders from $50 to $99.99
- $14.99 for orders from $100 to $149.99
- Free Shipping for orders over $150
Shipping time for Items shipping internationally (UK, CA, AU):
- $9.99 for an order price under $49.99
- $14.99 for orders from $50 to $99.99
- $16.99 for orders from $100 to $199.99
- $18.99 for orders from $200 to $399.99
- Free ship for orders over $400
At Coolspod, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@coolspod.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Coolspod.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
They Walk Beside Us Every Day, Pet Memorial Picture Frame, Memorial Plaques Personalized
PET SYMPATHY GIFT:
- Losing a pet is never easy. Having a beautiful keepsake to look at every day can help ease that grief a little bit. Customized with your pet's name and a spot for your favorite picture of them. The sign features a space to display their collar.
- Pet collar frames show the special moments in life with dogs and cats memorial. Display your best friend's collar together with your favorite photo in memory of loved. Perfect pet collar frame is the unique memory picture frames for your lovely pet. This is also a perfect sympathy gift to send to a friend or family who recently loss of dog or cat.
HOME DECOR: This picture frame is a perfect pet gifts for displaying in your home, cottage, or at the office. It’s show us all the memory with pets on wall, mantel, shelf and tabletop.
PRODUCT DETAILS:
- Material: Plywood
- Size: 7.9 x 7.9 inches, 10.6 x 8.7 inches
- Color: Grey and Walnut
- Technology: Outstanding UV printing technology, printed color is sharp and durable.
- Package: 01 Picture Frame + 01 carton box
- Note: Pet collar is not included
PROCESS:
- Processing time: 2-5 business days
- Shipping time: 7-15 business days (for mainland US only)
Shipping policy
How long does it take for my order to arrive?
- We need 3 - 5 business days to process your order and send it out (not including weekend and holidays)
- Your order will arrive approximately 5-7 business days after it's shipped (except wooden products). We use different shipping partners, but the final delivery is usually via USPS.
- For international orders please allow 2-4 weeks for delivery. The final delivery is usually via your local postal service.
Shipping time for 3D Printed Products:
- United shipping time: 7-14 Business days
- International Shipping time: 15-20 Business days
Shipping time for Canvas Wall Art:
Economy
- $8.99 for order price under 50$
- $11.99 for order price over 50$ and under 100$
- $14.99 for order price over 10$ and under 150$
- Free shipping for order price over 150$
Ground
- $16.95 for order price under 49$
- $21.95 for order price over 50$ and under 69$
- $29.95 for order price over 70$ and under 139$
- $49.95 for order price over 140$
2 Day
- $24.95 for order price under 49$
- $34.95 for order price over 50$ and under 69$
- $49.95 for order price over 70$ and under 139$
- $79.95 for order price over 140$
Overnight
- $49.95 for order price under 49$
- $59.95 for order price over 50$ and under 69$
- $89.95 for order price over 70$ and under 139$
- $139.95 for order price over 140$
Here’s how we break down our shipping prices:
- $8.99 for order price under $49.99
- $11.99 for orders from $50 to $99.99
- $14.99 for orders from $100 to $149.99
- Free Shipping for orders over $150
Shipping time for Items shipping internationally (UK, CA, AU):
- $9.99 for an order price under $49.99
- $14.99 for orders from $50 to $99.99
- $16.99 for orders from $100 to $199.99
- $18.99 for orders from $200 to $399.99
- Free ship for orders over $400
At Coolspod, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@coolspod.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Coolspod.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.